Shipping policy

Last updated: April 4, 2026

This Shipping Policy applies to all orders placed through the Montcael online store operated by Arvellan Ltd, trading as Nulufy.com.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Montcael products are produced and fulfilled through trusted print-on-demand production partners. Production begins after an order has been successfully placed.

During periods of high demand, processing times may be slightly longer. If there is a significant delay in processing your order, we will contact you by email.

Shipping Times

Estimated delivery times vary depending on your location.

United Kingdom
Estimated delivery time: 3–7 business days

European Union
Estimated delivery time: 5–10 business days

United States & Canada
Estimated delivery time: 5–10 business days

International Shipping
Estimated delivery time: 7–15 business days

Please note that these delivery times are estimates and may vary due to shipping carrier operations, customs processing, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery location.

Current standard shipping rates may include:

United Kingdom
Standard shipping available, with free shipping on qualifying orders.

European Union
Standard international shipping rates apply.

International Destinations
Shipping rates vary depending on destination and are displayed at checkout.

Montcael reserves the right to adjust shipping rates at any time.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.

Tracking information may take 24–48 hours to update after shipment.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Montcael is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

If an order is returned due to an incorrect or incomplete shipping address, the customer may be responsible for additional shipping charges required to resend the order.

Lost or Delayed Shipments

Once an order has been handed over to the shipping carrier, Montcael is not responsible for shipping delays caused by the carrier, customs processing, or external factors beyond our control.

If your package appears to be lost in transit, please contact us and we will assist in initiating a carrier investigation.